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Last Updated: March 2, 2026
Important: Please read these Terms of Service carefully before using LetsWed. By accessing or using our platform, you agree to be bound by these terms.
1. Acceptance of Terms
Welcome to LetsWed ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the LetsWed website, mobile applications, and related services (collectively, the "Platform").
By creating an account, accessing, or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Platform.
2. Eligibility
To use the LetsWed Platform, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding agreement
- Not be prohibited from using the Platform under applicable law
- Provide accurate and complete registration information
3. Account Registration
3.1 Account Creation
To access certain features of the Platform, you must create an account. When registering, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your login credentials confidential and secure
- Notify us immediately of any unauthorized access to your account
- Accept responsibility for all activities that occur under your account
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.
3.3 One Account Per Person/Business
Each individual or business may maintain only one account on the Platform. Creating multiple accounts to circumvent restrictions is prohibited.
4. User Types
LetsWed supports the following user types:
- Couples/Brides: Users planning a wedding who can browse vendors, post job requests, and access planning tools
- Vendors: Wedding service providers including photographers, videographers, florists, caterers, DJs, wedding planners, hair & makeup artists, officiants, transportation, and other wedding professionals
- Venues: Wedding venue operators including ceremony sites, reception venues, hotels, estates, barns, and unique spaces
5. Acceptable Use
5.1 Prohibited Conduct
You agree NOT to:
- Provide false, misleading, or inaccurate information
- Impersonate any person or entity
- Harass, abuse, threaten, or discriminate against other users
- Post spam or unsolicited promotions
- Upload viruses, malware, or other harmful code
- Attempt to gain unauthorized access to the Platform
- Scrape or harvest user data without permission
- Use the Platform for any illegal purpose
- Create fake reviews or manipulate ratings
6. User Content
You retain ownership of content you submit to the Platform. By submitting content, you grant LetsWed a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, display, and distribute your content in connection with operating and promoting the Platform. This license continues even if you stop using the Platform, but only for content that was shared publicly or with other users.
You represent that you have all necessary rights to grant this license and that your content does not violate any third party's rights.
All content must comply with our Community Guidelines.
7. Intellectual Property
The Platform, including its design, features, and content, is owned by LetsWed and protected by intellectual property laws. The LetsWed name and logo are our trademarks.
8. Third-Party Services
The Platform integrates with third-party services:
- Stripe: Payment processing
- TalkJS: Messaging
- Uploadcare: Photo uploads
- Shopify: E-commerce
Your use of these services is subject to their respective terms.
9. Transactions Between Users
LetsWed facilitates connections between couples and vendors. We are NOT a party to any transaction between users. All contracts are directly between buyer and seller.
We do not guarantee the quality, safety, or legality of services or products offered, nor the ability of parties to complete transactions.
10. Disclaimers
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not endorse any vendor or service on the Platform.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LETSWED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
Our total liability shall not exceed the amounts you paid to LetsWed in the twelve (12) months prior to the claim, or $100, whichever is greater.
12. Indemnification
You agree to indemnify and hold harmless LetsWed from any claims arising from your use of the Platform, your content, or your violation of these Terms.
13. Termination
You may terminate your account at any time. We may suspend or terminate your account for violation of these Terms, fraudulent activity, or at our discretion.
14. Dispute Resolution
14.1 Governing Law
These Terms are governed by the laws of the State of Tennessee.
14.2 Arbitration
Disputes shall be resolved through binding arbitration in Nashville, Tennessee, administered by the American Arbitration Association.
14.3 Class Action Waiver
You agree to bring claims only in your individual capacity and not as a class member.
15. Modifications
We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. For significant changes, we may also send an email notification. Your continued use of the Platform after changes constitutes acceptance of the modified Terms.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and LetsWed regarding the Platform.
18. Contact Information
Last Updated: March 2, 2026
Your Privacy Matters: This Privacy Policy explains how LetsWed collects, uses, shares, and protects your personal information.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Name and email address
- Password (encrypted)
- Phone number (optional)
- User type selection
1.2 Profile Information
Depending on your user type:
- Couples: Wedding date, location, budget range, preferences
- Vendors/Venues: Business name, services, pricing, portfolio photos, service areas
1.3 Transaction Information
- Membership subscription details
- Payment information (processed by Stripe)
- Job postings and responses
- Marketplace listings and inquiries
1.4 Communications
- Messages sent through TalkJS
- Reviews and comments
- Support inquiries
1.5 Automatically Collected Information
- IP address and device information
- Browser type and settings
- Pages visited and features used
- Referring URLs
- Cookies and similar technologies
2. How We Use Your Information
- Provide Services: Operate the platform, process transactions, facilitate connections
- Personalization: Customize your experience, show relevant vendors
- Communications: Send service updates, marketing (with consent), respond to inquiries
- Security: Detect fraud, enforce policies, protect users
- Improvement: Analyze usage, develop new features, conduct research
3. Information Sharing
3.1 With Other Users
Your public profile information is visible to other users. Messages are shared with recipients.
3.2 Service Providers
| Provider | Purpose |
|---|---|
| Shopify | Platform hosting, customer data |
| Xano | Backend database |
| Stripe | Payment processing |
| TalkJS | Messaging |
| Uploadcare | Image storage |
| Resend | Email delivery |
| Google Analytics | Analytics |
3.3 Legal Requirements
We may disclose information when required by law, to protect rights and safety, or in response to valid legal requests.
3.4 Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.
4. Data Security
We implement security measures including:
- SSL/TLS encryption for data in transit
- Encrypted password storage
- PCI-compliant payment processing through Stripe
- Regular security assessments
- Access controls and authentication
5. Cookies & Tracking
We use cookies and similar technologies to operate the Platform:
Essential Cookies
- Session management and authentication
- Shopping cart functionality
- Security and fraud prevention
Functional Cookies
- Remember your preferences and settings
- Keep you logged in
- Store your location preferences
Analytics Cookies
- Google Analytics to understand site usage
- Performance monitoring
Managing Cookies
Most browsers allow you to control cookies through settings. Blocking essential cookies may prevent some Platform features from working properly.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Opt-out: Unsubscribe from marketing emails
- Data Portability: Receive your data in a portable format
Contact letswednashville@gmail.com to exercise these rights.
7. California Privacy Rights (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: What personal information we collect and how it's used
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt out of the sale or sharing of personal information
- Right to Non-Discrimination: Equal service regardless of privacy choices
We Do Not Sell Your Personal Information. LetsWed does not sell personal information to third parties for monetary consideration. We also do not "share" personal information for cross-context behavioral advertising as defined under California law.
To exercise your California privacy rights, email letswednashville@gmail.com with "California Privacy Request" in the subject line. We will respond within 45 days.
8. Children's Privacy
LetsWed is not intended for users under 18. We do not knowingly collect information from minors. If you believe a minor has provided information, contact us immediately.
9. International Users
LetsWed is based in the United States. By using our Platform, you consent to the transfer and processing of your information in the U.S.
10. Data Retention
We retain your information as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 90 days for legal and business purposes.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or Platform notification.
12. Contact Us
Last Updated: March 2, 2026
Membership Terms: This agreement governs your subscription to paid LetsWed membership tiers, including billing, cancellation, and refund policies.
1. Membership Tiers
| Tier | Monthly | Annual | Key Features |
|---|---|---|---|
| Starter | Free | Free | Basic profile (not listed in directory) |
| Essential | $99 | $990 | Listed in directory, enhanced profile, messaging |
| Pro | $229 | $2,290 | Featured placement, job access, social spotlights |
| Elite | $450 | $4,500 | Top placement, 24-hour head start on jobs, homepage feature |
Limited Spots: Pro and Elite memberships are capped per vendor category to ensure premium members truly stand out. Once spots fill, you'll be added to a waitlist.
No Long-Term Contracts: All paid memberships are month-to-month or annual. Cancel anytime—we believe in earning your business every month.
2. Billing & Payment
- Payments processed securely through Stripe
- Monthly: Billed on the same date each month
- Annual: Billed once per year (includes 2 months free)
- Automatic renewal unless cancelled
- Renewal reminder sent 7 days before billing
3. Job Distribution System
Pro & Elite Only: Job access is exclusive to Pro and Elite members. Starter and Essential members cannot view or respond to bride job posts.
How It Works
- Brides post job requests for vendor services
- Elite members get a 24-hour head start to view and respond first
- After 24 hours, Pro members gain access to respond
- Jobs appear in your dashboard based on category and location match
Why First Response Matters
Vendors who respond first are significantly more likely to be shortlisted by brides. Elite's 24-hour head start means your proposal lands before the competition.
4. Profile Requirements
- Complete your profile to appear in the vendor directory (Essential and above)
- Keep information accurate and current
- Upload real photos of your actual work
- Respond professionally to inquiries and messages
5. Upgrading & Downgrading
Upgrading
- Takes effect immediately
- Prorated credit for current period
- New benefits begin right away
Downgrading
- Takes effect at next billing cycle
- Current benefits retained until then
- Premium features (job access, featured placement) revoked at downgrade
Note: Pro and Elite spots are limited per category. If you downgrade and later want to upgrade again, your spot is not guaranteed—you may be added to a waitlist.
6. Cancellation
How to Cancel
- Dashboard → Membership settings
- Stripe customer portal
- Email: letswednashville@gmail.com
What Happens
- Membership active until end of billing period
- No future charges
- Account reverts to free Starter tier
- Profile and data retained
7. Refund Policy
Monthly Subscriptions
Monthly subscriptions are non-refundable. There are no partial refunds for cancelling mid-month. When you cancel, your membership remains active until the end of your current billing period, then reverts to the free Starter tier.
- Cancel anytime—no questions asked
- Access continues until end of current billing period
- No refund for unused portion of the month
- Not charged for the following month
Annual Subscriptions
30-Day Satisfaction Guarantee: If you're not satisfied with your annual subscription, you may request a full refund within the first 30 days of purchase. After 30 days, annual subscriptions are non-refundable.
- Within 30 days: Full refund available upon request
- After 30 days: Non-refundable; access continues until end of annual term
- Cancel anytime to prevent auto-renewal
- Not charged for the following year
To request a refund (annual plans within 30 days only), email letswednashville@gmail.com with your account email and reason for cancellation.
See our full Refund Policy.
8. Suspension & Termination
We may suspend or terminate memberships for:
- Payment failure (7+ days unresolved)
- Violation of Terms of Service or Community Guidelines
- Fraudulent activity or misrepresentation
- Verified complaints from multiple users
- Discriminatory behavior toward couples
If your membership is terminated for policy violations, no refund will be issued.
9. Free Trials
- Valid payment method required
- No charge during trial period
- Cancel before trial ends to avoid charges
- One trial per user/business
10. Contact Us
Last Updated: March 2, 2026
For Business Users: This agreement applies to all business profiles including wedding vendors (photographers, videographers, florists, caterers, DJs, planners, etc.) and venues listed on the LetsWed platform.
1. Profile Requirements
Accurate Information
You must provide and maintain accurate information including:
- Legal business name or DBA
- Valid contact information
- Honest service descriptions
- Accurate pricing or ranges
- Current service areas
- Up-to-date availability
Profile Completion
Maintain at least 80% profile completion to appear in search results and receive job opportunities.
2. Photo & Content Standards
Photo Requirements
- Your own work or photos you have permission to use
- Real weddings/events (not stock photos)
- Representative of actual work quality
- Minimum 1200px on longest side
- No misleading edits
Client Consent
You must have appropriate consent from clients to share photos of their weddings.
Warning: Uploading photos without rights may result in content removal and account termination.
3. Business Conduct
Professional Standards
- Communicate professionally and promptly
- Honor quoted pricing and terms
- Deliver services as described
- Comply with all applicable laws
Licensing
You are responsible for maintaining required business licenses and permits. LetsWed does not verify licensing status.
Insurance (Recommended)
- General liability insurance
- Professional liability/E&O insurance
- Equipment insurance (if applicable)
4. Job Responses (Pro & Elite Members)
Note: Job access is exclusive to Pro and Elite membership tiers.
Requirements
- Respond promptly to job opportunities
- Provide accurate availability information
- Quote pricing consistent with your profile
- Be honest about your ability to fulfill requests
Response Quality
- Personalize responses to the couple's specific request
- Maintain a professional and courteous tone
- Be clear about next steps
- No high-pressure sales tactics
5. Independent Contractor Status
You are an independent business, not an employee, agent, or partner of LetsWed. You:
- Control your own schedule, pricing, and service delivery
- Are responsible for your own taxes, insurance, and business expenses
- May use other platforms or marketing channels
- Make your own decisions about which clients to work with
LetsWed provides a platform for discovery and connection only.
6. Direct Transactions
LetsWed facilitates connections but is NOT a party to transactions:
- You set your own pricing
- You collect payments directly from clients
- You handle contracts, deposits, and service agreements
- Any disputes are resolved directly between you and your client
LetsWed has no liability for the quality of services you provide or any disputes arising from your transactions.
7. Reviews
You Agree To
- Accept reviews from verified clients
- Not offer incentives for reviews
- Not pressure clients for positive reviews
- Not retaliate against negative reviewers
- Respond professionally to all reviews
Prohibited
- Fake reviews or testimonials
- Buying reviews
- Threatening legal action to suppress reviews
- Review exchange arrangements
8. Non-Discrimination
All Couples Welcome: LetsWed serves all couples regardless of race, ethnicity, religion, gender identity, sexual orientation, national origin, or disability.
By listing on LetsWed, you agree to offer services equally to all couples. Discriminatory patterns will result in termination.
9. Platform Circumvention
You agree NOT to:
- Solicit couples to contact you outside the Platform to avoid features
- Direct couples away before establishing contact
- Use misleading tactics to harvest contact information
- Create multiple accounts
10. Account Termination
Grounds for termination include:
- Policy violations
- Fraudulent practices
- Multiple verified complaints
- Discriminatory behavior
- Harassment
- Copyright violations
11. Contact Us
Vendor Support
Email: letswednashville@gmail.com
Last Updated: March 2, 2026
Marketplace: The LetsWed Marketplace is a community space for buying, selling, and renting wedding-related items. LetsWed facilitates but is NOT a party to transactions.
1. Listing Types
- For Sale: Items for permanent purchase
- For Rent: Items available for temporary use
- Prelisting ("After My Wedding"): Items available after your wedding date
2. Listing Requirements
Accurate Descriptions
- Honest description of item condition
- Actual photos of the item (not stock images)
- Clear pricing and what's included
- Available dates for rentals
- Pickup location or shipping options
Photo Requirements
- At least 2 photos of actual item
- Show any defects or damage
- Good lighting, accurate colors
- No obscuring watermarks
Condition Descriptions
| Condition | Description |
|---|---|
| New with Tags | Never used, tags attached |
| New without Tags | Never used, tags removed |
| Like New | Used once, no visible wear |
| Good | Light use, minor wear |
| Fair | Noticeable wear, functional |
| For Parts | Significant defects |
3. Prohibited Items
- Counterfeit or replica designer goods
- Stolen items
- Weapons or dangerous items
- Illegal substances
- Hazardous materials
- Adult or explicit content
- Recalled products
- Services (use vendor profiles instead)
Prohibited items will be removed without notice. Repeated violations may result in account termination.
4. Transaction Process
LetsWed Does NOT
- Process marketplace payments
- Guarantee item quality or authenticity
- Handle shipping or delivery
- Mediate disputes
- Hold items in escrow
Payment Methods
Transactions occur directly between users via:
- Cash (local pickup)
- Venmo, PayPal, Zelle
- Check (with verification)
Safety Tip: For high-value items, use PayPal Goods & Services for buyer protection.
5. Shipping & Pickup
Seller Responsibilities
- Specify shipping/pickup options
- Package items safely
- Ship within agreed timeframe
- Provide tracking information
Buyer Responsibilities
- Pay agreed shipping costs
- Provide accurate address
- Inspect items upon receipt
6. Rental Terms
Recommended Agreement Points
- Rental period (pickup/return dates)
- Price and security deposit
- Condition documentation (photos)
- Cleaning requirements
- Late return fees
- Damage policies
Security Deposits
- Should be reasonable relative to value
- Returned promptly after return (if no damage)
- Documented in writing
7. Disputes
LetsWed is not responsible for disputes. If you have an issue:
- Contact the other party directly
- File dispute with payment service if applicable
- Report policy violations to letswednashville@gmail.com
- Contact authorities for fraud
8. Safety Tips
For Buyers
- Ask questions and request more photos
- Research fair market prices
- Use secure payment methods
- Meet in safe, public locations
- Inspect before paying
For Sellers
- Use secure payment methods
- Verify payment before releasing items
- Meet in safe locations
- Document item condition
- Beware of overpayment scams
9. Listing Fees
Currently Free! Marketplace listings are free. We may introduce fees in the future with 30 days' notice.
10. Contact Us
Marketplace Support
Email: letswednashville@gmail.com
Last Updated: March 2, 2026
Welcome! These guidelines help ensure LetsWed is a welcoming, safe, and valuable space for couples planning weddings and the vendors who serve them.
1. Our Values
- Act with integrity: Be honest and transparent
- Show respect: Treat everyone with dignity
- Contribute authentically: Share real experiences
- Support each other: Build a positive community
- Embrace diversity: Welcome all couples
2. Respectful Communication
✓ Do
- Be polite and courteous
- Respond in a timely manner
- Be clear and direct
- Handle disagreements privately
- Give constructive feedback
✗ Don't
- Use profanity or crude language
- Make personal attacks
- Be dismissive or condescending
- Ghost conversations
- Air grievances publicly
3. Zero Tolerance for Harassment
We do NOT tolerate:
- Threats or intimidation
- Sexual harassment
- Stalking or unwanted contact
- Doxxing (sharing private info)
- Bullying or mobbing
- Hate speech
4. Non-Discrimination
All Love Welcome: We proudly serve LGBTQ+ couples, interfaith couples, interracial couples, and couples of all backgrounds.
Discrimination based on race, ethnicity, religion, gender identity, sexual orientation, national origin, disability, or any characteristic is strictly prohibited.
5. Authentic Content
Photos
- Use real photos of real weddings you have worked
- Only use photos you own or have explicit permission to use
- No stock photos in portfolios
- No AI-generated images presented as real work
- Minor editing (color correction, cropping) is fine; misleading composites are not
AI-Generated Content
AI tools may be used for writing assistance (descriptions, responses), but:
- AI-generated images cannot be presented as your actual work
- Reviews must reflect genuine human experiences
- Profile information must be accurate, not AI-fabricated
Information
- Accurate service descriptions
- Real pricing
- Current availability
- Truthful marketplace listings
No Fake Profiles
Every account must represent a real person or business. No impersonation, sock puppets, or bots.
6. Review Guidelines
Good Reviews
- Based on firsthand experience
- Specific and detailed
- Fair and balanced
- Helpful to future couples
Prohibited Reviews
- Fake or purchased reviews
- Reviews for services not received
- Personal attacks
- Competitor sabotage
7. Messaging Conduct
- Keep messages relevant to weddings
- Respond within reasonable time
- Be clear about pricing and availability
- No spam or bulk unsolicited messages
- Respect when someone doesn't respond
8. Prohibited Content
- Illegal content
- Hate speech
- Violence or threats
- Adult/explicit content
- Harassment
- Fraud or scams
- Spam
- Copyright infringement
- Private information without consent
9. Reporting Violations
If you see violations:
- Use the "Report" button on content
- Email letswednashville@gmail.com
- Include details and screenshots if available
Reports can be made anonymously. We don't share reporter identities.
10. Enforcement
| Action | When Used |
|---|---|
| Warning | Minor first-time violations |
| Content Removal | Specific content violations |
| Feature Restriction | Abuse of specific features |
| Temporary Suspension | Repeated violations |
| Permanent Termination | Severe or continued violations |
Appeals
Email letswednashville@gmail.com if you believe an action was made in error.
11. Contact Us
Trust & Safety
Email: letswednashville@gmail.com
Last Updated: March 2, 2026
Respecting Intellectual Property: LetsWed respects copyrights and responds to valid DMCA notices. This policy explains how we handle infringement claims.
1. Designated DMCA Agent
DMCA Agent
LetsWed, LLC
Attn: DMCA Agent
Nashville, Tennessee, USA
Email: letswednashville@gmail.com
2. Filing a Copyright Notice
If you believe content infringes your copyright, send a written notice with:
- Copyrighted work identification: What work was infringed
- Infringing material location: Specific URL(s) on LetsWed
- Your contact information: Name, address, phone, email
- Good faith statement: "I have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law."
- Accuracy statement: "I swear, under penalty of perjury, that the information is accurate and I am authorized to act on behalf of the copyright owner."
- Your signature: Physical or electronic
How to Submit
- Email: letswednashville@gmail.com
- Subject: "DMCA Takedown Notice"
Tip: The more specific you are about content location, the faster we can process your notice.
3. Our Process
Upon receiving a valid notice, we will:
- Review the notice for legal requirements
- Remove or disable access to the material promptly
- Notify the user who posted the content
- Document the notice
Processing typically takes 2-3 business days.
4. Counter-Notification
If you believe your content was removed by mistake, submit a counter-notification with:
- Removed material identification: What was removed and where
- Your contact information
- Consent to jurisdiction: Federal District Court for Middle District of Tennessee
- Good faith statement: "I swear, under penalty of perjury, that I believe the material was removed by mistake or misidentification."
- Your signature
What Happens Next
- We forward to original complainant
- They have 10 business days to file court action
- If no action filed, content may be restored in 10-14 days
Warning: Filing a false counter-notification may expose you to legal liability.
5. Repeat Infringer Policy
We terminate accounts of repeat infringers:
- First offense: Warning and content removal
- Second offense: Warning, removal, temporary suspension of uploads
- Third offense: Permanent account termination
Egregious infringement may result in immediate termination.
6. Good Faith Requirement
Under DMCA Section 512(f), knowingly misrepresenting that material is infringing may result in liability for damages and attorneys' fees.
Consider Fair Use
Before filing, consider whether use might be protected by fair use:
- Purpose and character of use
- Nature of copyrighted work
- Amount used relative to whole
- Effect on market for original
7. Common Questions
Someone is using my wedding photos
File a DMCA notice with specific URLs where photos appear.
A vendor used photos from my wedding
Check your contract—many include portfolio rights. If not, you can file a notice.
I'm a photographer and someone posted my images
As copyright holder, file a DMCA notice with proof of ownership.
8. Alternative Resolution
Before filing a DMCA notice, consider contacting the user directly. Many issues can be resolved through communication.
9. Non-Copyright Complaints
For trademark issues, defamation/privacy concerns, or policy violations, email letswednashville@gmail.com.
10. Contact
Copyright Inquiries
Email: letswednashville@gmail.com
Last Updated: March 2, 2026
Quick Summary:
- Monthly: Non-refundable, no partial refunds for mid-month cancellation
- Annual: 30-day satisfaction guarantee, then non-refundable
- Cancel anytime — keep access until end of billing period
- Marketplace: Not covered (transactions between users)
1. Refund Policy Overview
LetsWed offers different refund terms depending on your subscription type:
- Monthly subscriptions: Non-refundable. No partial refunds for unused days.
- Annual subscriptions: Full refund available within first 30 days. Non-refundable after 30 days.
2. Membership Tiers
| Tier | Monthly | Annual |
|---|---|---|
| Starter | Free | Free |
| Essential | $99 | $990 (2 mo free) |
| Pro | $229 | $2,290 (2 mo free) |
| Elite | $450 | $4,500 (2 mo free) |
3. Monthly Subscriptions
Monthly subscriptions are non-refundable. There are no partial refunds for cancelling mid-month, regardless of the reason.
- Cancel anytime—effective at end of current billing period
- Access continues until your billing period ends
- No refund for unused days in the month
- Not charged for the following month
- Account reverts to free Starter tier
Example: Subscribe Jan 1st for $99. Cancel Jan 15th. Keep full access until Jan 31st. Not charged Feb 1st. No refund for Jan 15-31.
4. Annual Subscriptions
30-Day Satisfaction Guarantee: We want you to be confident in your investment. Annual subscribers may request a full refund within the first 30 days of purchase—no questions asked.
Within First 30 Days
- Full refund available upon request
- Email letswednashville@gmail.com with "Refund Request" in subject
- Refunds processed within 5-10 business days
- Account reverts to free Starter tier immediately
After 30 Days
- Non-refundable—no exceptions
- Cancel anytime to prevent auto-renewal
- Access continues until end of your annual term
- Not charged for the following year
Example: Subscribe Jan 1st for $990/year. Cancel Jan 20th (within 30 days) = full refund. Cancel in May (after 30 days) = no refund, but keep access until Dec 31st.
5. How to Cancel
- Dashboard: Membership → Cancel Membership
- Stripe Portal: Access through dashboard
- Email: letswednashville@gmail.com
You'll receive email confirmation with your access end date.
6. What Happens After Cancellation
During Remaining Access Period
- Full access to all membership benefits
- Continue responding to job opportunities
- Ongoing conversations remain active
- Profile remains visible
After Access Period Ends
- Account reverts to free Starter tier
- Profile removed from vendor directory
- Job access revoked (if Pro/Elite)
- Basic profile and data retained
7. Marketplace Transactions
Not Covered: This policy does NOT cover marketplace transactions. Those are direct transactions between users. LetsWed cannot issue refunds for marketplace purchases.
For marketplace issues:
- Contact the other party directly
- File dispute with payment service (PayPal, etc.)
- Report violations to letswednashville@gmail.com
8. No Refunds or Credits For
- Any unused portion of monthly subscriptions
- Any unused portion of annual subscriptions
- Unused features within your tier
- Account termination due to policy violations
- Dissatisfaction with job lead quality
- Not receiving enough inquiries
- Forgot to cancel before renewal
- Change of mind after purchase
9. Billing Errors
If you believe there was a billing error (duplicate charge, charged after cancellation, etc.), contact us:
- Email letswednashville@gmail.com
- Include your account email
- Describe the billing issue
- We will investigate and correct any errors within 5 business days
10. Chargebacks
Please contact us before disputing a charge with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in:
- Immediate account suspension
- Loss of all membership benefits
- Inability to create new accounts
We are committed to resolving legitimate billing issues directly and promptly.
11. Free Trials
- No charge during trial period
- Cancel before trial ends to avoid charges
- Canceling during trial ends access immediately
- Once charged, standard non-refundable policy applies